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IT Support Specialist

Full time Smartworld in IT Services
  • Dubai, UAE View on Map
  • Post Date : March 8, 2022
  • Apply Before : March 13, 2022
  • Salary: AED6,000.00 - AED7,000.00 / Monthly
  • Applications 9
  • View(s) 161
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Job Detail

  • Offered Salary 7000
  • Career Level Executive
  • Experience 5 Years
  • Gender Female
  • Industry Information Technology
  • Qualifications Degree Bachelor

Job Description

 Job Description

  • Serve as the first point of contact for walk-in customers seeking technical assistance.
  • Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion.
  • Troubleshoot hardware and software issues in person, remotely and via phone.
  • Offer daily operations and systems support to users.
  • Perform daily operational checklist from @ location to confirm the operational readiness of CLIENT at  @ location
  • Properly escalating unresolved incidents to the next level of support.
  • Follow-up and update customer status and information
  • Verify functionality of hardware and software components.
  • Administer and support network operations.
  • Coordinate and follow up resolution for open/pending incidents.
  • Ensure proper recording, documentation and closure.
  • Onsite support specialist also responsible on conducting IT based trainings to users and IT support during any training or special function conducted by CLIENT.
  • IT onsite support specialist is responsible for doing daily checklist to make sure the site is ready for CLIENT operation. They have to report on a daily basis to IT support lead about the status of checklist.

Requirements

  • BSc degree or diploma in computer science, IT, Electronics, Computer engineering or any equivalent degree.
  • CCNA
  • Google Administrator
  • ITIL v3 foundation
  • 3-5 years in field and relevant related IT functional areas; A technical associate/undergraduate degree or equivalent relevant experience preferred
  • Proven working experience in providing help desk support
  • Arabic speaker with very good proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Ability to work under pressure.
  • Team management skills.
  • Ability to diagnose and resolve unique, nonrecurring problems associated skills
  • Application software and operating systems
  • Strong IT skills and knowledge including hardware, software and networks.

 

Required skills

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