About ROWENA MALACAD
2018 - 2020
Business Development Unit, Royal Commission Hospital, Jubail, KSA
● Sending pre-approval request to insurance companies, assisted patients with eligibility and benefit coverage questions, provided insurance companies with requested documentation, checked patient’s eligibility for hospital services, verified and ensured that insurance information and authorizations provided are current, accurate and not approaching expiration. ● Accurately entering charge code and prices of dental procedures, surgical procedures (in-patient and outpatient), admission package, laboratory investigations, MRI, Ultrasound, coronary angiography, and medications. ● Reviewed denials and remaining balances and determined next best action. ● Serve as liaison between physicians, patients and insurance companies about medical reports and diagnoses for obtaining authorizations.
2007 - 2021
Royal Commission Hospital, Jubail Saudi Arabia
● Taking minutes of meeting (Pharmacy and Therapeutic Committee, Medical Executive Board Committee, MERS-COV Committee, Medical Capital Equipment Committee, Mortality and Morbidity Committee and Code Blue Committee). ● Making hospital wide On-Call/Duty Rota of doctors, arranging clinical physicians’ vacation, assisting in recruitment of new staff, and preparing memos and business correspondence. ● Answering telephone calls, processing referrals from other hospitals, and dealing with queries of patients. ● Have been covering the Department of Internal Medicine, Pediatric, Surgery, ICU, Psychiatric, Cardiology, Obstetrics and Gynecology, Emergency Room and Dental. ● Coordinator of JCI Chapter (Assessment of Patient) during RCHP JCI Accreditation. ● Proficient to all communication technologies and assisting the Academic and Training Affairs for symposiums and educational trainings. ● Deputy Medical secretary of Medical Director.
2001 - 2007
Office of the Solicitor General, Philippines
● Receives and records all incoming papers and pleadings relative to cases assigned to legal staff and keeps confidential of routinary files and all cases handled by the legal staff. ● Prepare pleadings for revision, approval and signature of the Assistant Solicitor General. ● Reproduces, records and forwards all outgoing pleadings to be filed in courts ● Calendar due dates of all pleadings, hearings and conferences of the Legal Staff, prepares and submits an inventory of all active, pending, disposed and terminated cases. ● Handling incoming and outgoing telephone calls and faxes. ● Have a good filing system.
1999 - 2001
Office of the Solicitor General
Honors & awards
Won Silver award