About Mudassir Tahir
Academic Level Master’s Degree
Age 23 - 27 Years
Industry Information Technology
Working as IT Specialist main duties are carrying out Install, configures, and supports an organization’s local
area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.
Maintain network hardware and software.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Good understanding of computer systems, mobile devices, and other tech products.
Familiarity with remote desktop applications and help desk software.
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Track computer system issues through to resolution, within agreed time limits.
Talk clients through a series of actions, via phone, email, or chat, until they’ve solved a technical issue.
Manage all system back-up and restore.
Upgrading data network equipment to the latest stable firmware releases.
Support for employees requiring help with technical issues.
Handling security updates, providing technical support.