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About MOHAMED SAMSUL RISWAN

  • Academic Level Diploma
  • Age 28 - 32 Years
  • Gender Male
  • Industry Information Technology
  • Nationality Indian

Education

Experience

  • 2021 - 2022
    expo2020-dubai

    Zone Lead - Technology Operation Engineer

    Configuring and testing on presence project & technical support assessments with team Main Zone ( Al Wasal ) UAE Government Affair / Event and Management / Emaar Business Centre / District 2020 team / Media Production / Photographic / Siemens Surveillance team / Rove Hotel / Leadership Pavilions etc • Managing Windows Active Directory (AD Manager plus) to assisting user common request and monitoring • Manage and assist users Enterprise IT Management Tool (Manager Engine) Administration software to monitor and manager over all network, server and application support • Managing and deploying policies and patches backup total network analyzing inventory data JAMF Pro Apple MAC/IOS devices, sometimes hand over request from CSOC cyber security team. • Maintenance JAMF PRO Centralized server version updates and monitoring coordinate apple support to resolving problems • CSCO (Cyber Security) request assist & involving onsite vulnerability scanning is the process of identifying security weaknesses and flaws in system and software running on them. • Using ITSM tool to following and tracing the ticket status and reporting to manager , investing complains and providing proper solution on timing , listen user request monitoring ticket history finding root cause to avoid the case cause again the network & user end. • Ensure the engineer activities and support operations related activities are performed in compliance with EXPO2020 organization / UAE standards and regulations • Provide engineering support with coordination multiple technical team & manager arranging exact user request achieving business goals • Keep the communication and strong support on time with Media operation team / Photography / (live production) / Creative / events and management team / Zone operation control rooms / etc.) • SAP Configuration with siemens application support to coordinate assisting high priority user, keep proper backup high level User director and executive, etc. • ELV System Support Audio & Visual / multiple event management support vendor previous installation as well on time meeting arrangement integration system with new ideas of integration as per expectation user’s request. • Reporting & Following request from IFT Owner / operation manager / Zone Manager. • Create and inspiring team environment set clear team goals, delegate tasks and set deadlines, oversee day to day operation, monitoring team performance and report on metrics, motivate team members. • Discover training needs and provide coaching, listen to team member feedback and resolve any issues or conflicts, encourage creativity and risk-taking, suggest and organize team building activities. • Provides operational management information by collecting, analysing and summarizing operating and engineering trends. • Develops operational solutions by defining, studying estimating and testing alternative approaches

  • 2018 - 2021
    MOL/MOHRE - Twafouq-Tawjeeh-Tasheel-Tadbeer-Alain Municipality

    IT Manager

    • Architecture Designer of the Network major role Server & Network, Report Management and IT Administration. • MOHRE, 7 Star Program Technical Report operation direct involvement to assisting all center manager. • managed different centre over the telephone and remotely close the Employee complaint on timing. • All kindly of Q-Matic and ERP based problem deep investigate and permanent solution Support with good relationship with supplier companies & Engineer’s. • Direct reporting all centre branch manager and on time solution over the phone even not cross 20 minutes more any case task with out reason and absent hardware. • Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. • Directs technological research by studying organization goals, strategies, practices, and user projects. • Completes projects by coordinating resources and timetables with user departments and data center. • Verifies application results by conducting system audits of technologies implemented. • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective action. • Maintains quality service by establishing and enforcing organization standards. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. Customer and Legal Service Web based Service’s portal : Mobilebeta.mohre.gov.ae , E-Service , E-Channel , SmartPass, EformEmiratesID, Domestic Service , twj.mohre.gov.ae,mohre.gov.ae, mol.gov.ae, eservice.mohre.gov.ae, tadbeerdw.mohre.gov.ae ,

  • 2016 - 2018
    Business Link Electronics LLC

    IT & ELV Project Engineer

    Roles and Responsibilities: • Managing the technicians based on their trades, divides them into teams and assigning tasks to each team to accomplish the task within the allocated time. • Ability to meet and deal tactfully and courteously with fellow employees and client /vendors /contractors, Reporting system as per project and company requirement to be followed. • Through knowledge of the occupation hazards and corresponding safety precautions necessary for the safe performance of assigned duties, ensure maintenance service quality of high standards. • Monitors productivity and efficiency of technicians, methods and equipment’s used in executing work activities and takes corrective measures if necessary Project Management, Configuring, testing & Commissioning. • Federal National Council _ UAE (Broadcasting Systems, Audio visual systems, Conference system CCTV/Barrier Gate / Access controller, Video Wall, Digital Signage System ,Video Editing Server • Saif Bin Darwis, Audio & Visual System, Access control, VMS Based CCTV, lighting control). • IPICI ARENA – STADIUM, LIVE STREAMING TELECASTING AND CCTV). ECSSR ( IP TV & CCTV ). • Al Batten Palace ( Audio & Visual , Satellite TV Systems ) . Sheik Zayed Grand Mosque (Clock Systems ). • Abu Dhabi Police Media City ( Door Access systems / CCTV ). • Al Forsan (ADSIC ) Mall_ Khalifa City (VMS Based CCTV-NVR External Storage System ) . Omer bin Masjid • Groups, Heart Beat clinic, medical center ( CCTV & PA Systems ). • Darwis Bin Ahamed Al Razeen (Automatic Barrier Gate integration with solar power systems ) .

  • 2014 - 2016
    Static Eye Control Systems Pvt.Ltd

    IT & ELV Project Engineer

  • 2011 - 2013
    Adroit Practice Management Service Pvt.Ltd

    Server & Network Administrator

Languages

english
Proficient
tamil
Proficient
hindi
Proficient
malayalam
Proficient
arabic
Intermediate

Portfolio

Skills

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