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About Gunjan Panchal

Education

Experience

  • 2021 - Present
    Sketo Infotech Agency

    Pursuing Online Certification Course in Digital Marketing

    Currently pursing Certification Course in Digital Marketing (SEO-Google Ads, SMO, SMM, CPC, ) Website Basics Search Engine Optimisation (SEO) Social Media Marketing (SMM) Google Adwords Google Analytics Mobile Marketing Email Marketing

  • 2019 - 2021
    Luxus Inc

    Business Development Manager

    Promoting luxury soft sittings, imported marbles, LGSS dry walls, acoustic products, ceilings addressing to clients\' objectives . Created new client pipeline to meet monthly targets. Identified and closed new business opportunities through strategic networking, enhancing valuable client bases. Contacted and converted potential customers via telephone, email and in-person enquiries. Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction. Generating tenders and keeping records of sales and revenue. Meeting Contractors, Interior designers, Architects and Builders to promote our companies products and services. Conduct research to identify new markets and customer needs. Arrange business meetings with prospective clients. Build long-term relationships with new and existing clients.

  • 2018 - 2019
    Eon Jewellery

    Sales Executive

    Actively seeking out new sales opportunities through cold calling, networking and social media. Setting up meetings with potential clients and Understanding their requirements and concern. Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences . Handling back end operations and providing administrative support. Generated new leads and opportunities to maximise revenue.

  • 2017 - 2018
    Concentrix (Jet airways)

    Customer Service Executive

    Exceeded targets by delivering comprehensive and consistent service. Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues. Resolved complaints with proactive problem-solving and analysis. Greet customers warmly on call and ascertain problem or reason for calling. Taking inbound calls related to customer requests, queries and complaints managing large amounts of incoming calls. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Resolve service problems by clarifying the customer\'s complaint; determining the cause of the problem. Answered and re-directed calls for swift resolution

Languages

English
Proficient
Hindi
Proficient

Skills

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