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About Fadi El Majzoub

  • Academic Level Degree Bachelor
  • Age 33 - 37 Years
  • Gender Male
  • Industry Management
  • Nationality Lebanese

About me

Seeking for a position with your reputable company, offering diverse experience in Healthcare Management along with exceptional customer care skills to bring excellence in daily operations. Which I believe would be an asset to an organization that aims for progress. In the long term, I aim to reach my full potential and further my growth with your team that will factor in the firm’s advancement

Education

Experience

  • 2014 - 2021
    Al Zahra Hospital Dubai

    Patient Relationship officer

    Duties & Responsibilities: • Relief the supervisor during his absence. • Provides patient relations service and responds to patient complaints and commendations in a timely manner, to preserve the hospital\'s image and to promote better patient relations. • Coordinates complaints and grievance process according to current regulations and standards of AZHD. • Assembles and complies fairly complex and confidential information or data and describes contents in a written report. • Data entry of all complaints, grievance, comments into the PCMD (Complaint Management System). • Submits a monthly report on patients\' complaints analysis and follow-up as well as receiving any complaint arising from IPD, OPD and ER department, and reports observations to the department concerned. • Monitors patterns Identifies and points out any special issues, concerns, risks, and initiates appropriate follow-up about issues that decrease patient satisfaction.  • Use of quality improvement opportunities and implanting system changes. • Assists and counsels managers regarding complaint process (Patient experience Committee). • Expert in verbal and written communications for closed loop responses to patients, families, and staff. • Manages and coordinates activities involved in scheduling VIP patients\' booking and liaises with admission and Out-Patient Department to ensure VIP patient handling is optimal. • Escort patients and guests on formalization rounds of the hospital\'s facilities. • Serves as a central resource for information concerning patient’s rights and responsibilities, advance directives, current policies, protocols, and ethical issues. Provides consultation on issues that influence patient rights • Provide follow-up and feedback on the results of analysis reports to the Patients\' Complaint Committee. • Maintain relations with all hospital staff to ensure adequate provision of quality patient service and guest relations. • Consultation with staff and physicians. • Reports any observable unprofessional or improper action from Employees to the supervisors of the concerned departments, and reflect on the quality of service and the hospital\'s image. • Develops and recommends strategic and operational plan for Patients\' Relations Office. • Supports accreditation planning and preparation efforts for the achievement of the goals of Hospital.

  • 2012 - 2014
    Saida Governmental University Hospital

    Hospitality Service Manager

    Duties & Responsibilities: • Taking responsibility for the business performance of the following departments: ◦ Laundry Service ◦ Environmental service: Gardening, House Keeping, Waste Management… ◦ Security ◦ Reception ◦ Dietitian Nutrition ◦ Kitchen ,catering ,cafeteria ◦ Orderly ◦ Conference room ◦ Customer care • Analysing, planning and developing departments. • Preparing reports • Creating and executing plans for department and staff development. • Setting budgets and/or agreeing them with senior management. • Audits, competencies. • Planning and coordinating departments Front-of-house: • Coordinating, organizing and supervising the entire operation of the departments during scheduled shifts. • Managing staff and providing them with feedback. • Responding to customer complaints. • Ensuring that all employees adhere to the company\'s standards. • Recruiting, training, orienting and motivating staff. • Enforcing systems, policies, procedures, and productivity standards • Maintain quality service

  • 2010 - 2012
  • 2008 - 2010
    L’Ecole Hoteliere De Al-Kafaat

    Stock Manager

  • 2007 - 2008
    4B Sporting Club

    Floor Manager

  • 2005 - 2006
    Saida Country Club

    Floor Manager

Languages

English
Proficient
Arabic
Proficient
French
Beginner

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