Bachelor of Science major in Office Administration

Operations Customer Service Representative

• Inbound and outbound phone calls from USA, Canada, and Australia based clients. • Front line support for clients by providing detailed information, answering questions and responding to complaints professionally. • Greet politely and understand the clients to provide the clients the most effective solutions. • Maintain KPI to meet the team goals and Company goals. • Utilize software, documentation of each calls using database and tools efficiently. • Adhere to company policies and procedures

Sales Associate / Store in Charge

• Ensure high level customer satisfaction and excellent service. • Handles store as Store in Charge. • Assess customer needs and provide assistance on product features and benefits. • Issue receipts for refunds, vouchers, discounts and exchange transactions. • Maintain in-stock and presentable condition of the store. • Update daily sales report, banking and standard operating for external and internal audits. • Accurate computation of End of Day sales in POS and Z report. • Inbound and outbound delivery tracker with SAP/MIM application. • Online banking using the web matrix. • KPI achievements through daily, monthly targets and maximizing add on sales, cross-selling and up-selling • Handle complaints and problem solving. • Trained new staff for the standard operating procedures and product knowledge. • Preparing quotations for clients or customers. • Filed reports for Loss Prevention

Team Member / Cashier

• Greet customer in a friendliest manners. • Attain guest needs and deliver quality of service to ensure satisfaction. • Ensure food safety and well trained from the company standards. • Maintain clean and well organized service area. • Multi-tasking as cashier and work well in different stations of the restaurant. • Accuracy of handling cash, different currencies, vouchers and other promotions. • In-charge of upselling and cross selling to meet the daily and monthly targets.