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About Annesa Epanag

  • Academic Level Degree Bachelor
  • Age 33 - 37 Years
  • Gender Female
  • Industry Management
  • Nationality Philippine, Filipino

About me

•           Inbound and outbound phone calls from USA, Canada, and Australia based clients.

•           Front line support for clients by providing detailed information, answering questions and
responding to complaints professionally.
•           Greet politely and understand the clients to provide the clients the most effective solutions.
•           Maintain KPI to meet the team goals and Company goals.

•           Utilize software, documentation of each calls using database and tools efficiently.Adhere to
company policies and procedures

Education

Experience

  • 2020 - 2021
    Alorica Telesales Inc.

    Operations Customer Service Representative

    • Inbound and outbound phone calls from USA, Canada, and Australia based clients. • Front line support for clients by providing detailed information, answering questions and responding to complaints professionally. • Greet politely and understand the clients to provide the clients the most effective solutions. • Maintain KPI to meet the team goals and Company goals. • Utilize software, documentation of each calls using database and tools efficiently. • Adhere to company policies and procedures

  • 2015 - 2019
    Gulf Marketing Group

    Sales Associate / Store in Charge

    • Ensure high level customer satisfaction and excellent service. • Handles store as Store in Charge. • Assess customer needs and provide assistance on product features and benefits. • Issue receipts for refunds, vouchers, discounts and exchange transactions. • Maintain in-stock and presentable condition of the store. • Update daily sales report, banking and standard operating for external and internal audits. • Accurate computation of End of Day sales in POS and Z report. • Inbound and outbound delivery tracker with SAP/MIM application. • Online banking using the web matrix. • KPI achievements through daily, monthly targets and maximizing add on sales, cross-selling and up-selling • Handle complaints and problem solving. • Trained new staff for the standard operating procedures and product knowledge. • Preparing quotations for clients or customers. • Filed reports for Loss Prevention

  • 2012 - 2015
    Americana Kuwait Food Company

    Team Member / Cashier

    • Greet customer in a friendliest manners. • Attain guest needs and deliver quality of service to ensure satisfaction. • Ensure food safety and well trained from the company standards. • Maintain clean and well organized service area. • Multi-tasking as cashier and work well in different stations of the restaurant. • Accuracy of handling cash, different currencies, vouchers and other promotions. • In-charge of upselling and cross selling to meet the daily and monthly targets.

Expertise

Microsoft Office
Customer Service
Administrative Skills

Languages

English
Intermediate

Skills

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